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Customer Service Representative
Ready to launch a rewarding career where you’re more than just a number? We’re a premier HVAC company in Savannah, GA, dedicated to providing exceptional solutions and fostering a strong, supportive work environment. We’re seeking enthusiastic Customer Service Representatives to join our team and play a vital role in ensuring seamless customer experiences. In this role, you’ll efficiently coordinate customer requests with our skilled service technicians, ensuring timely and satisfactory resolutions. If you’re passionate about helping people and thrive in a fast-paced environment, we encourage you to apply!
What’s In It For You:
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Competitive Compensation: Earn a competitive wage, as well as receive incentive pay for sales made
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Work-Life Balance: Enjoy an 8-hour workday and 8-hour pay.
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Comprehensive Benefits: Including Vision, Dental, and Life Insurance.
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Health & Wellness: Health Insurance Stipend to support your well-being.
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Paid Time Off: Generous Paid Time Off and Paid Holidays.
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Training & Development: Ongoing training and professional development opportunities to enhance your skills.
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Supportive Team Environment: A collaborative, team-oriented environment where your contributions are valued.
Key Responsibilities:
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Customer Focus: Learn our business and prioritize customer calls with a focus on urgency and efficiency.
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Communication Excellence: Ensure a quality customer experience by relaying detailed and accurate information to technicians in the field, enabling them to provide the best possible service.
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Proactive Communication: Keep customers informed and updated throughout the day regarding their technician’s progress, providing proactive communication and managing expectations.
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Brand Representation: Master our call scripts to communicate with customers in a professional and authentic manner, upholding our brand image and values.
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Data Management: Maintain and update our customer database with complete and accurate information, ensuring data integrity and facilitating efficient operations.
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Issue Resolution: Respond promptly to customer requests, effectively resolve issues, and consistently promote our brand with enthusiasm and professionalism.
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Complaint Resolution: Adhere to the company’s established plan for resolving customer complaints quickly and favorably, striving to turn challenges into opportunities for enhanced customer loyalty.
What We Need From You:
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Customer Service Expertise: A proven track record in customer service and dispatch, demonstrating your ability to handle customer interactions with professionalism and efficiency.
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Industry Experience: At least 2 years of experience in a dispatch or customer service role within a residential home service setting, providing you with valuable insights into our industry and customer needs.
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Organizational Prowess: Highly organized with exceptional follow-through abilities, ensuring that all tasks are completed accurately and on time.
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Communication Mastery: Strong verbal and written communication skills, enabling you to interact effectively with customers, technicians, and colleagues.
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Interpersonal Excellence: The ability to build trust with customers, diffuse conflict situations with diplomacy and tact, and hold others accountable for delivering exceptional service.
Equal Employment Opportunity (EEO) Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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